Large files not opening

App is stuck when trying to read files >1GB. It used to open before. Seems like some update problem

Guys…anybody there?

In case you didn’t notice, I sent an email to 2 days ago and still I got no response. Please help me out with this guys. Thanks

It was Christmas Day when you posted so I expect the support team have been on a holiday break, probably back soon.

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Hey folks, we are back.

We took a few days off to spend the holidays with the family.

@Navin_Adharsh I believe @victor already contacted you by email and asked a few questions. Please, give the emails a look.

Soon, we will release a new beta build with significant performance improvements in the vertical reader. Maybe that was the reader you were using and causing those issues.