I have Panels installed on three devices and progress always synced quickly and without issue. But I’ve just noticed a pretty significant issue: all of my reading progress is gone. I could probably go back and figure it out manually with one of my folders (which is filled with manga that I track manually elsewhere) but another one (which is filled with magazines that I haven’t tracked) would be quite a pain. Is there any way to recover my reading progress or is it gone for good?
@adamnowek can you send me a DM with your support identifier so we can look into it?
You say all your reading progress is gone. Does this happen on all your devices? What kind of library do you use (OPDS Server, local files on the device, iCloud Drive, Dropbox,…)?
If you go to Reading Now and, in the upper right-hand menu, you open “See All Reading Sessions”; what do you see?
I can do that!
Weird update: my reading progress is back on two of my three devices, including the Reading Now view. On my phone, though, it’s still not showing. Reading Now just has the “Once you start reading…” message and the reading sessions list is blank. I’m syncing via iCloud Drive.
Thanks for the additional context!
As long as all your devices are connected to the same Panels account, reading progress should sync correctly.
I will check on our backend with your support id.
Sorry, I neglected this issue for a while 
It’s still happening, though. Here are my support IDs:
- iPad (where reading progress works): F71EA520-ABB5-416F-821C-8FE8B587F7C8
- Mac (where it also works): 0AB254A6-FC1E-47B8-98D7-D8C547E7CB5A
- iPhone (where it doesn’t): FA051AA6-D373-4B48-824E-98B10292A532
Are all the devices using the latest versions of each platform?
I just checked, and the user associated with those support IDs matches, so sync should work.
Yeah, they all show that they’re signed in with the same account. One difference I notice is in the linked sign-in methods section of the My Account part of the settings: on my (syncing) iPad, I see Apple listed as one of the methods but I don’t see it on my phone. When I tapped on link another sign-in service, I saw the following:
